Privacy Policy

1. Introduction

Welcome to onlineresources.org ("we," "our," or "us"), operated by SibsForever, a 501(c)(3) non-profit organization (EIN: 85-2863304). We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when you:

• Create an account (email address, name)
• Submit grief support resources (resource details, URLs, descriptions)
• Share personal stories (story content, optional contact information)
• Save resources to your account
• Flag or report issues with resources
• Claim ownership of a resource listing
• Contact us through forms or email

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Log data (IP address, browser type, device information, pages visited)
• Usage data (how you interact with our services)
• Cookies and similar tracking technologies

2.3 Third-Party Services

We use the following third-party services that may collect information:

• Clerk: Authentication and user management
• Algolia: Search functionality
• AWS: Infrastructure and cloud services
• Neon: Database hosting and storage
• Tally: Form submissions for resources, stories, and contact requests
• Anthropic (Claude): AI-powered features for content moderation and assistance

3. How We Use Your Information

We use your information to:

• Provide and maintain our grief support resource directory
• Create and manage your account
• Process and display your submitted resources and stories
• Enable search and discovery of relevant grief support resources
• Moderate content and ensure community safety
• Verify resource ownership claims
• Respond to your inquiries and support requests
• Send important service updates and notifications
• Improve our services and develop new features
• Comply with legal obligations

4. Information Sharing and Disclosure

4.1 Public Information

The following information is publicly visible on our website:

• Approved grief support resources (title, URL, description, type, location, contact information)
• Stories you choose to share publicly (with or without your name, as you indicate)

4.2 We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.3 Service Providers

We share information with trusted service providers who assist us in operating our website and services, including Clerk (authentication), Algolia (search), AWS (infrastructure), Neon (database), Tally (forms), and Anthropic (AI features). These providers are contractually obligated to protect your information.

4.4 Legal Requirements

We may disclose your information if required by law, court order, or to protect the rights, property, or safety of our organization, users, or others.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Update or correct your account information
• Delete your account and associated data (subject to legal retention requirements)
• Opt out of non-essential communications
• Request information about what data we have collected about you

To exercise these rights, please contact us at the email address provided below.

7. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it by law.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. International Users

Our services are operated in the United States. If you are accessing our services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

10. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized features. You can control cookies through your browser settings, though disabling cookies may affect your ability to use certain features.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: